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Before buying
Clarify your doubts before proceeding with your purchase
WHAT YOU SHOULD TAKE INTO ACCOUNT
- Please make sure the delivery address is valid and that there will be someone at the place to receive the request aged 18 or over.
- Expected delivery time for small items is up to 24 business hours and for large items up to 72 business hours.
- Shipments to the Islands of Madeira and Azores are scheduled to be delivered within 3 to 10 business days.
LARGE HOUSEHOLD APPLIANCES
- You must ensure that the equipment to be purchased fits in the location of delivery/installation and which is easily transported by all accesses to it.
- All access to the location where the item will be placed/installed must be properly unoccupied and free from obstacles.
- Some household appliances can be purchased together with the service. installation.
- Installation of items may be carried out at a later date than delivery to be agreed between the customer and the carrier.
- For deliveries from the 4th floor upwards, a special or reinforced team may be required, which may incur extra costs that will be communicated.
USED COLLECTION
- Collection of the old item may not be possible if there is no space in the carrier vehicle.
- The article to be collected must be of the same type as the new article that you acquired.
- Make sure the old item is clean and free from signs of water or other waste.
- The carrier does not uninstall old items, with the exception of built-in items.
Shipping Methods
Choose the delivery method that best suits your needs
DELIVERY TO THE ADDRESS
STANDARD
- Street Delivery
- Method chosen by default
NO INSTALLATION
- Delivery within the home
- Unpacking of items is included
WITH INSTALLATION
- Installation of items
- Collection of "old" upon delivery
Order Pickup
IN-STORE PICKUP
- Mozelos or Porto
- Available approx. 1 hour after payment confirmation
KIOS POINTS
- Orders with 1 volume only and up to 10 kg
- Only available for delivery in mainland Portugal
Receive with comfort
Ensure that your order arrives without damage or anomalies
DAMAGES AND ANOMALIES
- Refuse the order
- Or note the anomalies on the carrier's note
- Notify us via email within the first 24 hours
POINTS TO CONSIDER
- You must confirm the order upon delivery and in the presence of the transporter
- For deliveries of large items, the merchandise is photographed upon delivery
- We are not responsible for anomalies reported after 24 hours of delivery
Other information
Consult more conditions and responsibilities in Delivery and Installation
- Any delay encountered in the shipment or delivery of items does not entitle the customer to any compensation if delivery occurs within the maximum period of 30 (thirty) days from the confirmation of shipment (Mainland Portugal only. For other destinations, no compensation applies).
- In the event of delays due to the customer's responsibility, knowledge thereof and any costs associated with re-delivery or storage fees, will be charged the same.
- In case of difficulties with delivery due to access to the location make it impossible to move the item, Castro Eletrônica will decline any responsibility and will attribute any costs inherent to the trip to the customer.
- Delivery drivers may not lift devices above waist height or transport items over handrails, windows, etc.
Questions about the Order
Track your Order and check Shipping Costs
ORDER FINDER
Localiza a tua encomenda através do nosso Localizador de Encomendas
SHIPPING COSTS
Check prices and shipping conditions through our Costs page Shipping
Still have questions?
Send us your questions via form and the our team will enter contact as soon as possible.
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