SHIPPING COSTS
In-store Pickup
When can I pick up my order?
Order Paid:
We estimate 45 minutes to 1 hour after placing your order. The preparation period may vary depending
on the number of people in our stores.
Where do I collect?
The survey can be done in one of our stores, Mozelos/Porto.
Is there any additional cost?
Yes, but only and only if your order is less than €50.00 with prepayment
ATM. An administrative fee of €1.25 is added.
I want to schedule pickup of my order for
a specific date. Is this possible?
Yes, it is possible. During the checkout process, you will have the option to select a specific
date
for pickup of your order. This feature is subject to an additional cost,
as shown in the "Scheduling Shipping/Store Pickup" table, which
you can see below.
Shipping by Carrier
Delivery to the indicated address
Portugal Continental
Prepayment
0 ~ 4,99Kgs
3,99€
5 ~ 9,99Kgs
4,99€
10 ~ 19,99Kgs
5,49€
20 ~ 29,99Kgs
6,99€
30 ~ 34,99Kgs
8,99€
35 ~ 39,99Kgs
9,99€
40 ~ 44,99Kgs
11,99€
45 ~ 49,99Kgs
13,49€
50 ~ 54,99Kgs
14,99€
55 ~ 59,99Kgs
16,49€
60 ~ 79,99Kgs
19,99€
80 ~ 99,99Kgs
24,99€
100 ~ 124,99Kgs
29,99€
125 ~ 149,99Kgs
37,99€
150 ~ 199,99Kgs
44,99€
200 ~ 249,99Kgs
54,99€
250 ~ 299,99Kgs
64,99€
300 ~ 349,99Kgs
74,99€
350 ~ 399,99Kgs
79,99€
400 ~ 449,99Kgs
89,99€
450 ~ 499,99Kgs
99,99€
500 ~ 599,99Kgs
119,99€
600 ~ 699,99Kgs
134,99€
700 ~ 799,99Kgs
159,99€
800 ~ 899,99Kgs
184,99€
900 ~ 999,99Kgs
209,99€
1000 ~ 1099,99Kgs
234,99€
>1100Kgs
+25,00€/100Kgs
VASP KIOS POINTS (Box up to 10Kgs)
4,99€
Free shipping
- Shipping offer for purchases sent via NACEX with value over 150€ and up to 20Kg (Except Distribution: >250€ and up to 30Kg).
- Valid only for prepaid orders and deliveries in Portugal Continental.
- The shipping offer campaign is only valid for one daily order per customer, only for products with available stock.
Delivery to the indicated address
Portugal Continental
Street deliveries
Large Appliances
24,99€
Heat Pumps
24,99€ (1 unit)
49,99€ (2 unit)
TV > 65” & < 85”
19,99€
TV >= 85” & < 100”
29,99€
TV >= 100”
39,99€
American Fridge (Side by Side)
39,99€
Motorcycles / Scooters / Buggies
79,99€
Mattresses
19,99€
Home deliveries (No Installation)
Large Appliances & TV
<= 55”
39,99€
Heat Pumps
39,99€ (1 unit)
79,99€ (2 unit)
TV > 55” & <= 85”
59,99€
TV >= 85” & < 100”
69,99€
TV >= 100”
84,99€
American Fridge (Side by Side)
79,99€
Home deliveries (with installation)
Large appliances and TV
<= 55”
49,99€
TV > 55” and <= 86”
69,99€
TV > 86” and < 100”
79,99€
TV >= 100”
Stoves
Ovens
99,99€
Water heaters
Gas ovens
Storage water heaters
119,99€
Extractor hoods
109,99€
American fridge (Side By Side)
89,99€
Air Conditioners Multisplit 2x1
549,99€
Air Conditioners Multisplit 3x1
749,99€
Air Conditioners Multisplit 4x1
999,99€
Air Conditioners < 12000 BTUs
399,99€
Air Conditioners >= 12000 and <= 18000 BTUs
449,99€
Air Conditioners > 18000 BTUs
524,99€
Wood stove heat recovery unit
Pellet heat
recovery unit
Wood stove
Pellet stove
199,99€
Built-in
Chest freezers, Combi refrigerators, Refrigerators, Mini fridges, Wine coolers, Display cabinets, Dishwashers, Washing machines, Gas hob
109,99€
Gas hob + electric oven
159,99€
Glass-ceramic / induction hob + gas oven
179,99€
Glass-ceramic / induction hob + electric oven
149,99€
Gas hob + gas oven
199,99€
Microwaves
Coffee
machines
Hobs
99,99€
WHAT DOES INSTALLATION INCLUDE?
FREE INSTALLATION
Refrigerators / Combi units / Freezers and chest freezers / Side By Side (SBS)
Unpacking
Placement in the designated location
Water connection (SBS only)
Electrical connection
Installation and adjustment of feet
Removal of old appliance
Door installation/removal (SBS only)
Washing machines / Washer dryers / Dishwashers
Unpacking
Placement in the designated location
Water connection
Electrical connection
Installation and adjustment of feet
Removal of old appliance
Removal of top panel
Wine coolers
Unpacking
Placement in the designated location
Electrical connection
Installation and adjustment of feet
Removal of old appliance
Cooling display cabinets
Unpacking
Placement in the designated location
Water connection
Electrical connection
Installation and adjustment of feet
Removal of old appliance
Cookers
Gas
connection (existing installation)
Leak test
Function test
Level installation of the appliance
Masonry, electrical or gas works
Extension of piping or electrical
network
Replacement of valves, taps or
sockets
Removal of obstacles or fixed
furniture
Materials or quantities not included
in the
“Included materials”
Included
materials:
Fixing and sealing materials (hose,
clamps, thread seal tape)
Copper wire for electrical connections
up to 1.5m
WITHOUT FREE INSTALLATION
Hobs and ovens
Equipment
mounting (according to manual)
Gas connection (existing
installation)
Electrical connection (junction box
nearest point, max. 1.5m)
Cutting wood, stone or metal
Construction work
Electrical or gas panel
modifications
Repair of pre-existing leaks
Replacement of sockets, plugs or
wiring
Materials or quantities not included
in the
“Included materials”
Included
materials:
Nozzle and seals (for gas
appliances)
Copper wire for electrical connections
up to 1.5m per appliance
Extractor hoods
Fixing to
chimney or cabinet
Installation of smoke extraction
duct
Fixing flexible duct to hood outlet
(simple installation)
Connection of flexible duct to house
chimney (simple installation)
Electrical connection (junction box
nearest point, max. 2m)
Testing and adjustment of the
appliance
Carpentry and/or metalwork
Construction work
Electrical installation
modifications, including electrical panel
(RCDs, sockets and/or plugs)
Materials or quantities not included
in the
“Included materials”
Included
materials:
Mounting supports and fixing
elements
Flexible duct for smoke extraction up to
1m
Copper wire for electrical connections
up to 2m
Wood stoves and heat recovery units
Technical
visit
Chimney installation (up to 3m)
vertically with 1 wall hole (up to 40cm)
horizontally, provided that externally it does not exceed 3m in
height from the ground
Ventilation check (sufficient)
Functional tests
Removal of old appliance
Electrical or gas installation
changes
Construction work (e.g. wall chasing
to embed pipes, plaster repair and
painting after piping or removal of old boiler)
Furniture adaptation
Electrical socket or plug
modifications
Repair of pre-existing leaks
Work at height
Materials or quantities not included
in the
“Included materials”
Included
materials:
Fixing elements (anchors, screws,
washers and nuts)
Boilers
Technical
visit
Wall mounting
Connection of DHW and heating
circuits
Gas connection
Installation of flue for combustion gas
exhaust
Electrical connection with copper wire
(up to 1.5m)
Removal of old appliance
Electrical or gas installation
changes
Construction work (e.g. wall chasing
to embed pipes, plaster repair and
painting after piping or removal of old boiler)
Furniture adaptation
Electrical socket or plug
modifications
Repair of pre-existing leaks
Work at height
Materials or quantities not included
in the
“Included materials”
Included
materials:
Hose clamps
Flexible steel gas connection pipe (200
x 300mm)
Copper wire for electrical connection
(up to 1.5m)
Exhaust connection (up to 1m)
4 flexible water hoses (DHW and heating
circuits) (up to 40cm)
Water heaters
Wall
mounting
Connection of cold water inlet and hot water
outlet
Gas connection (standard rubber hose or
steel pipe)
Connection to exhaust (simple
fitting/fixation)
Electrical connection with copper wire (up
to 1.5m)
Construction work (e.g. wall chasing to
embed pipes, plaster repair and painting after piping or removal of the
old water heater)
Adaptation of kitchen furniture
Electrical socket or plug
modifications
Repair of pre-existing leaks
Materials or quantities not included in
the “Included materials”
Included materials:
Hose clamps
Standardized rubber gas hose (up to 1.5m)
for connection to gas cylinder
Flexible steel pipe for natural gas
connection (200 x 300mm)
Copper wire for electrical connection (up to
1.5m)
Flexible flue pipe for smoke extraction (up
to 50cm)
2 flexible water hoses (up to 40cm)
Heat pumps
Technical
visit
Equipment mounting
Hot and cold water connection (with defined
accessories)
Connection to household electrical
network
Installation of plastic trunking (electrical
cable protection)
Condensate drainage connection
Ventilation connection
Removal of old appliance
Modifications to electrical installation
and panel
Changes to plumbing and drainage
system
Construction work (rebuilding of
interior/exterior walls; painting, coatings and plastering in
general)
Materials or quantities not included in
the “Included materials”
Any work not specified in the
installation
Tests required to assess quality and
feasibility of customer pre-installation are not included (work carried
out by quotation)
Included materials:
Fixing elements (anchors, screws, expansion
plugs, etc.)
Hose clamps
Copper refrigeration pipe (up to 3m)
Drain pipe (up to 3m)
1/2” chrome nut with gasket for
connections
Channels, connectors, adhesive tape (kinetic
or aluminum with smooth finish)
2.5mm electrical cable
Technical trunking, CR 3/4 cover
Air Conditioners
Technical
visit
Wall drilling (masonry up to 40cm) for
piping (refrigerant, drainage and electrical cabling)
Fixing both units to the wall using
appropriate supports
Connection of indoor and outdoor units
Electrical connection to nearest socket
(with earth and dedicated line)
Removal of old appliance
Electrical installation and panel
modifications (dedicated circuit with differential breaker, extra
sockets, etc.)
Access equipment for exterior wall
installation (lifts, scaffolding, etc.)
Construction work (rebuilding walls;
painting, coatings and plastering)
Materials or quantities not included in
the “Included materials”
Any work not specified in the
installation
Additional drilling not included in the
installation
Tests required to assess quality and
feasibility of customer pre-installation are not included (work carried
out by quotation)
Included materials:
Wall fixing elements (anchors, screws,
expansion plugs and supports)
Copper refrigeration piping (up to 3m)
Drain pipe (up to 3m)
Pipe insulation (up to 3m)
Electrical cable to nearest socket and
trunking (up to 3m)
Storage water heaters
Wall
mounting
Cold water connection
Construction work
Extension of water network to
installation location
Modifications to electrical or drainage
system
Installation of circuit breakers, sockets
or plugs
Sealing of gas outlets (when replacing a
gas appliance with an electric one)
Included materials:
Fixing materials (supports, anchors and
screws)
Hot and cold water hoses
Built-in
Refrigerators / Combi units / Freezers and chest freezers / Wine coolers / Cooling display cabinets
Cabinet
cutting (if necessary)
Placement in position
Water connection (existing)
Drain connection (existing)
Functional test
Commissioning
Cutting stone or metal
Furniture or refrigerator door
modifications
Construction work
Modification of water, drainage or
electrical points
Repair of pre-existing leaks or
damage
Removal of old appliance
Materials or quantities not included in
the “Included materials”
Included materials:
Copper wire for electrical connections up to
1.5m
Washing machines / Washer dryers / Dishwashers
Cabinet
cutting (if necessary)
Placement in position
Water connection (existing)
Drain connection (existing)
Functional test
Commissioning
Cutting stone or metal
Furniture or door modifications
Construction work
Modification of water, drainage or
electrical points
Repair of pre-existing leaks or
damage
Materials or quantities not included in
the “Included materials”
Included materials:
Copper wire for electrical connections up to
1.5m
Coffee Machine and Microwave
Placement of
equipment in the location
Connection of water and drainage hose
(already existing on site)
Connection to sockets or junction box (up to
1.5m) (already existing)
Masonry, electrical or gas works
Extension of piping or electrical
network
Replacement of valves, taps or
sockets
Removal of obstacles or fixed
furniture
Materials or quantities not included in
the “Included materials”
Included materials:
Copper wire for electrical connections up to
1.5m
Conditions
- If you do not attend the scheduled appointment, rescheduling will have an additional cost of €29,99.
- If the installation cannot be carried out due to unsuitable conditions at the location, a fee of €69,99 will be charged.
- The values shown are per unit purchased.
- The application of silicone or other insulators is not considered.
- Any TV wall mountings in the recipient's home are not considered.
- Installation of items may be performed on a date after delivery, to be agreed upon between the customer and the carrier, and the installation location must be vacant.
- Collection of old equipment will only be carried out if it is of the same type. The item must be properly cleaned and ready for collection (not plugged in, without water or ice).
- Large household appliances include: refrigerators, freezers, chests, refrigerators, wine cellars, dishwashers/washing machines, refrigerated display cases, etc.
- It is the customer's sole responsibility to ensure that the type and dimensions of the items purchased are compatible with the access to the delivery/installation location. In the event of delivery difficulties due to location access preventing the item from being moved, Castro Eletrônica will decline any responsibility and will charge the customer with any costs associated with the relocation.
Registered mail
Madeira and Azores
Prepayment
12,50€
- Only available for shipments with a maximum weight of 2 kg, the sum of all sides of which does not exceed 90 cm and the longest side is a maximum of 60 cm.
Sea Cargo
Madeira and Azores
Prepayment
0 ~ 9,99Kg
30,00€
10 ~ 19,99Kg
35,00€
20 ~ 29,99Kg
45,00€
30 ~ 49,99Kg
50,00€
50 ~ 99,99Kg
60,00€
>100Kg
+0,65€
- Ratio between weight and cubic content, that is, 1m³ is equivalent to 250Kg.
- For shipments with delivery outside the locations indicated in the table above, the value in postage will have to be consulted individually.
Delivery to the indicated address
Spain
Prepayment
0 ~ 1,99Kg
6,99€
2 ~ 4,99Kg
7,99€
5 ~ 9,99Kg
9,99€
10 ~ 14,99Kg
17,99€
15 ~ 19,99Kg
21,49€
20 ~ 24,99Kg
29,99€
25 ~ 29,99Kg
34,99€
30 ~ 34,99Kg
37,99€
35 ~ 39,99Kg
39,99€
+5Kg*
6,99€
- You will be able to schedule shipping/in-store pickup for when it is most convenient for you.
Weeks
1 Week
9,99€
2 Weeks
9,99€
3 Weeks
12,99€
Months
1 Month
14,99€
2 Months
39,99€
3 Months
49,99€
4 Months
49,99€
5 Months
69,99€
6 Months
69,99€
7 Months
89,99€
8 Months
99,99€
9 Months
99,99€
10 Months
99,99€
11 Months
99,99€
12 Months
99,99€
Additional notes:
- All fragile service adds €2.99 or €9,99. The Fragile Service is a service that makes the handling of the equipment in our warehouse is carried out in a more delicate way and in a distinct zone. At the carrier, there is also this care and the article does not come into machines or mats, always being handled by an employee, which translates into a lower chance of damage. This service does not add any kind additional packaging/labeling to avoid damaging the product's original packaging.
- For shipments to the Islands, some products may have to be shipped by boat, as they are considered potentially dangerous, such as sprays, batteries, among others.
- It is only possible to deliver 1-pack orders at Vasp Kios Points, so orders with this delivery method and with more than 1 package will be automatically sent to the customer's address.
- In online purchases of household appliances/others, acceptance of used items depends on the available cargo space by the transport company and only for the personalized home delivery service (premium services).
- *+Kg: For each additional Kg, the value indicated in the corresponding table is added.
- Deliveries at Kios points do not enjoy free shipping and only are available for delivery in mainland Portugal.
- For more information, contact us via email [email protected].
- All values shown on this page include VAT at the current legal rate.
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